Refunds, Returns, and Exchanges Policy

EDGE Marketplace is an online platform made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.

As a seller on EDGE Marketplace you’re expected to clearly state your policies regarding returns and exchanges in your shop storefront. This includes:

  • Whether or not you accept returns.
  • The time frame in which you may accept a return.

When putting together your returns policy you will need to ensure that it is fully compliant with the relevant legislation, including (but not limited to) the requirements set out in the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For example, you will need to provide information about a consumer’s right to cancel, whether the consumer will need to pay to return the goods, when the right to cancel will be lost etc. We are not responsible for checking your returns policy or ensuring it is legally compliant.

If you enter into a return agreement with a buyer via Email or the Live Chat platform, we require you to fulfil that agreement. This may include:

  • Issuing a refund for the returned item(s).
  • Providing EDGE with proof of dispatch for a replacement item.

If you do have a problem with a transaction, it’s best to contact the buyer directly via the Marketplace Live Chat or Email. Buyers are also encouraged to contact you if they experience any issues.

For additional information about refunds and returns, contact us here.

European Union

EDGE Marketplace is currently only available to UK buyers. If you are interested in selling to European buyers please contact us here.